Terms of service

Terms and Conditions

These Terms and Conditions were last updated on 06/14/20.


Welcome to loure.com.mx (the"Website")The website is operated by Paul Venture Capital, Sby RLCV("louré"), a commercial company incorporated in Mexico City, Mexico, as evidenced in public instrument number 84,175 dated November 3, 2017, granted before Luis Antonio Montes de Oca Mayagoitia, Notary Public number 29 of Mexico City, registered with the Public Registry of Commerce of Mexico City with commercial folio number N-2018011362.

This page lists the terms and conditions that apply to your interactions with us, as well as the purchase of the products listed on the website ('Products'), so please read them carefully before proceeding.By using the website or placing an order, you agree to be bound by the terms and conditionsWhen we say"terms and conditions"it includes all the documents referred to on this page and all others mentioned in them.

These terms and conditions may change from time to time, but if this happens they will be posted on the website.Your continued use of the website after the revised terms and conditions are posted means that you accept and accept the changes.Changes to the terms and conditions will not apply retrospectively unless you agree to them.

If you do not want to be bound by these terms and conditions, you must not use the website or purchase any products.


Unless we indicate otherwise, all content posted on the website is presented solely for your private, personal and non-commercial use.While we always try to ensure that the website is accurate and up-to-date, we cannot guarantee that the content is complete and accurate.We cannot accept any responsibility for any loss that may arise from reliance on material on the website, whether it is our material or material posted by a third party (eg testimonials and comments).

We have the right to change or remove the website and anything on it without prior notice and without liability to you or any third party.Your continued use of the website will be deemed your acceptance of such changes.


We process information about you in accordance with our Privacy PolicyBy using the website, you agree to this processing and guarantee that all data provided by you is accurate.


All material that you contribute to the website or your connected social media accounts, including reviews, comments, stories, testimonials, Instagram posts, and images ('Contribution'), is subject to our Privacy Policy as part of these terms and terms.


Contracts for the sale of Products formed through the Website, or as a result of your visits to the Website, are governed by these terms and conditions.

All of these contracts are binding on you and us and on our respective successors and assignsWe may transfer, assign, charge, subcontract or otherwise dispose ("Transfer") of any contract, or any of our rights or obligations arising from it, at any time during the term of the contract.

We will contact you to inform you if we plan to do this and if your rights are adversely affected, please request your consent or we grant you the right to terminate your Agreement with us.

You can only transfer your rights or obligations under these terms and conditions to another person if we agree to this in writing.

The terms and conditions on the website are subject to change and any contract for the sale of products will be formed according to the terms and conditions in use at the time the contract is made.


None of the Products, services or content on the Website is offered to anyone in any country or jurisdiction where their provision is prohibited by law.By using the website or creating an account with us, you declare to us that you have a legal right to use the website and its products, services and content.


If you visit the website from a location outside of Mexico, you are responsible for compliance with all applicable laws.If your use of the website, or the use of any product, service, or content offered through the website is contrary to any applicable law in your jurisdiction, you are not authorized to view or use the website and should exit immediately.

If any of our Products are prohibited from being available in your jurisdiction or to you, those Products are not offered for sale.You agree that if you live outside of Mexico, you must ensure that you can access and/or purchase our Products legally.


Unless we inform you otherwise, all notifications you send us should be sent to hello@loure.mxWe may notify you by posting it on the website or at any address (email or postal) that you provide to usNotice will be deemed received and duly delivered immediately when it is posted on the website, 24 hours after an email is sent to your email address, or three days after the date of publication of any letter.

By using the website, you agree that communication with us will be primarily electronicIn general, we will contact you by email or provide you with information by posting notices on the website.

By using the website, you accept this means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.This condition does not affect your legal rights.


If our supply of the Products is delayed by an event beyond our reasonable control (an 'Event beyond our control'), we will contact you as soon as possible to inform you and, where reasonably possible, we will take steps to minimize the delay.We will not be liable for any failure or delay in performing any of our obligations under these terms and conditions, including any contract between you and us entered into under these terms and conditions, such as, but not limited to, a contract for the sale of Products to you, caused by an Event beyond our controlAn event beyond our control may include, for example (but not limited to) the following:strikes, lockouts or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, maritime transport, airplanes, motor transport or other means of public or private transport; impossibility of using public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Event continues outside of our control, and we will have an extension of time for performance during that period.We will use reasonable efforts to close the Event outside of our control or to find a solution whereby our obligations under any contract can be performed despite the Event outside of our control.If there is a risk of substantial delay caused by the Event beyond our control (a delay of more than 30 days), you can contact us to end the Contract and receive a refund for any Product that you have paid for but not received.

These terms and conditions, including the documents referenced therein (in each case, as periodically modified) constitute the entire agreement between us and you in relation to the use of the website and/or the supply of any of the services or any of the Products for you and supersedes all prior agreements with respect thereto.

If we fail, at any time during the term of any contract between you and us entered into under these terms and conditions, such as, but not limited to, a contract for the sale of Products to you, we insist on strict compliance with any of its obligations under that contract or any of these terms and conditions, or if we do not exercise any of the rights or remedies to which we are entitled under the contract or these terms and conditions, this will not constitute a waiver of such rights or remedies and it will not relieve you of the fulfillment of such obligations.

For example, if you miss a payment and we do not pursue you but continue to provide you with the Products, we may still require you to make the payment at a later date and we reserve all of our rights for loss or failure to refund you.No waiver by us of any of these terms and conditions shall be effective unless expressly stated to be a waiver and communicated to you in writing in accordance with the Notices section of these terms and conditions.A waiver by us of any breach will not constitute a waiver of any other breach.If any competent authority determines that any of these terms and conditions or any provision of a contract entered into under these terms and conditions is invalid, illegal or unenforceable in any way, such term, condition or provision will be separated from the terms, conditions and remaining provisions that will continue to be valid to the fullest extent permitted by lawThe terms and conditions, as well as any contract regarding a transaction made through the website are governed by the laws of Mexico City, Mexico.Any dispute (including non-contractual disputes) that cannot be resolved between us will be subject to the exclusive jurisdiction of the courts of Mexico City, Mexico.


louré gives you the option to belong to a community and become a member by paying a membership fee, in which members receive the following benefits in return:

  • Free shipping;
  • Access to purchase limited-edition, members-only products;
  • Free surprise products with every order;
  • Unlimited access to consume our content, including articles, videos, etc .;
  • Access to exclusive member events and product launches;
  • Access to generate reward points that can be applied to additional orders;

Membership is charged annually and year after year, your membership will automatically renewYou can cancel your membership or turn off automatic renewal at any time.


We also allow the purchase of memberships to give awayThese will not be automatically renewed, and the recipient will be informed of their expiration date in advanceGift membership codes are valid for use until the expiration date indicated on them (if applicable).

Once a gift membership code has been activated/redeemed, this means that the user has given their consent to the immediate start of their louré membership.


If you want to cancel your membership, you can do so by logging into your account on the website or email us at hello@loure.com.mx and we will kindly assist you.


By purchasing a membership, you indicate that you specifically request that we begin providing membership service to you immediately.


When it becomes necessary to change your membership terms, we will only do so with at least 30 days notice.


These rules apply to all and part of any Contribution you make.Please note that we reserve the right not to post any particular Contribution to the Website or to remove any Contribution in our sole discretion.

Contributions must:be accurate, where they state opinions, are genuinely upheld, and comply with all applicable laws

Contributions must not:

  • Contain something defamatory, obscene, offensive, hateful, threatening or inflammatory;
  • Contain or promote material or explicit sexual violence;
  • Be used for deception, or to mislead as to your identity or affiliations;
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • Infringe the copyright, trademark or other intellectual property rights of another person;
  • Promote or suggest anything illegal, including copyright infringement or computer misuse;
  • Being violated any legal duty, including a contractual duty or a duty of trust;
  • Promote any illegal activity;
  • Invades the privacy of another;
  • They are likely to harass, tease, embarrass, alarm, or annoy another person.


You can only use the website for legal purposes.

You cannot use the website:

  • In any way that violates any law or regulation;
  • In any way that is fraudulent or has a fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm children or minors in any way;
  • To knowingly send, upload, download, receive, or use any material that does not meet our content standards.


When making a contribution:

  • You agree that we have the right to use, copy, distribute, edit, publish and disclose to third parties your Contribution (including your name and city, if provided) for any purpose, including advertising and promotional purposes, worldwide, for the duration of any copyright that subsists on your Contribution, without payment of any fees, royalties or other compensation;
  • To the fullest extent permitted by law, you waive your moral rights in your Worldwide Contribution;
  • You warrant that you own all intellectual property rights and other rights in your Contribution, including but not limited to copyright and image rights;
  • You acknowledge that our use of your Contribution will not constitute an infringement of any of your rights, including copyright, defamation, privacy, publicity rights, or the equivalent rights of a third party (including any person whose likeness is included in your Contribution) ;
  • You agree that, if requested, you will sign or have any third party sign all the documents necessary to transfer the copyright or any other right in the Contribution.

Your contribution will be considered non-confidential and non-proprietaryYou agree that we may disclose your data to any third party who claims that your contribution is a violation of their intellectual property rights or other legal rights.


If you open an account with us, you must ensure that the details you provide are correct and completePlease let us know immediately if any of the details you provided when registering should change.

If you are provided with a username, password or any other information as part of our security procedures, you must treat such information as confidential and you must not disclose it to anyone else.You agree to accept responsibility for all activities that occur under your account or password.

You must inform us immediately if you have any reason to believe that your password has been compromised or if there has been any other security breach with respect to the website that draws your attention.

We have the right to suspend your account or disable any username or password at any time if we believe that you have not complied with these terms and conditions or for security and maintenance reasons.


When we provide links to other websites or resources, you access them at your sole discretion.We do not recommend, endorse or accept any responsibility for the content of external websites or resources to which we link, or that may link to the websiteRemember, you are solely responsible for complying with the terms of any linked site, and will be subject to its policies and practices (including data protection and privacy).

We will have no responsibility for any loss, liability, crime or damage resulting from your use of any linked websites or external resources, including with respect to any reliance placed by you in comments, representations, advertising materials, products or services.


You must not attempt to interfere with the proper functioning of the website, for example by attempting to circumvent security or tampering with or tampering with any computer or internet deviceYou must not transmit any material that contains viruses, Trojans, worms, spyware, time bombs, keystroke loggers, malware, or any other harmful programs or code designed to adversely affect the operation of any computer software or hardware.

Anyone who misuses the website in this way may be committing a criminal offense and we reserve the right to report this to the relevant law enforcement authorities and to cooperate with those authorities by revealing the identity of the corresponding user.Additionally, we reserve the right to seek damages and costs (including legal fees) from any user to the fullest extent permitted by law.


If we believe that there has been a breach of this policy, we may, at our discretion, take any action we deem appropriate, including immediate temporary or permanent withdrawal of your right to use the website, suspension or termination of your account, the immediate removal of any Contribution, issuance of a warning to you and/or legal proceedings.


In this section, we establish who we are and are not responsible to you in the provision of the website and our products.This section applies to all of our terms and conditions.

The terms in this section do not affect your legal rights as a consumer.Nothing in these terms and conditions limits or excludes our liability for:(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

We will not be liable to you for any damage caused by any Contribution, or the loss of any ContributionYou agree to fully compensate us and our employees, agents and vendors for all claims, liabilities, damages, losses and expenses (including legal fees) arising from any Contribution, or any breach or breach of these terms and conditions by you, or any other liability arising from your use of the website, or the use of the website by any other person who uses your shopping account and/or your personal data and information.


We can revise this policy at any time by modifying this pageYou are expected to check this page from time to time to notice any changes we make as they are legally binding on you.Some of the provisions contained in this policy may also be superseded by provisions or notices posted elsewhere on the website.


We will do our best to ensure that all material and information published on the website is accurate.However, the website is provided"as available"and may contain technical inaccuracies or typographical errors.We make no warranties, whether explicit or implicit, in relation to the website, any third-party content accessed on or through the website, or any transactions that may take place on or through the website, including the guarantees of:(a) infringement, security or precision; (b) that your use of the website will be uninterrupted, free of errors or defects; or (c) that the website or the server that makes it available to you is free of viruses or errors or that any defects or downtime will be fixed immediately or not at allPlease note that if the need arises, we may suspend access to the website or close it, or any part of it, indefinitely and without prior notice to you or any third party.

Comments and other materials posted on the website are not intended to constitute advice on which to rely.To the fullest extent permitted by law, therefore, we disclaim any liability arising from the trust placed in such materials by any visitor to our site, or by any person who may be informed of any of their content.


The products offered or promoted on the website are not medical products or devices and may produce different results for different users.You must use the Products only in accordance with the instructions and following the use recommended by us.

We guarantee that any product that you have purchased from us through the website is of satisfactory quality and reasonably suitable for all the purposes for which products of that type are commonly supplied.To the fullest extent permitted by applicable law, we waive any other warranties of any kind, whether express or implied, in relation to the Products.This does not affect your legal rights as a consumer, nor does it affect any cancellation rights.


If we do not comply with these terms and conditions, we are only responsible for the loss or damage you suffer, which is reasonably foreseeable and a direct result of our breach of these terms and conditions or failure to use reasonable care and skill.We will not be liable for losses you suffer as a result of our breach of these terms and conditions that were not reasonably foreseeable for both you and us when you began using the website, or when you contract for the sale of products by us.It was formedLoss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, we both knew it could happen, for example, if you discussed it with us during the sales process.

To the extent permitted by law, where any claim relates to the supply of Products by us, our liability for losses you suffer is limited to the purchase price of the Product you purchased.

To the fullest extent permitted by applicable laws, we are not liable for indirect losses that occur as a secondary effect of the primary loss or damage and even if such losses result from a deliberate violation of these Terms by us which would entitle you to terminate the contract between us, which includes, but is not limited to:

(a) Loss of income or income;

(b) Loss of business;

(c) Loss of profits or contracts;

(d) Loss of anticipated savings;

(e) Loss of Data.

We only supply the Products for domestic and private useIf you use the products for any commercial, commercial or resale purpose, we will have no liability to you for any loss of revenue or profit, loss of business, loss of contracts, loss of anticipated savings, loss of data, business interruption, Loss of business opportunityAnd we reserve our rights in case you use the Products for purposes other than exclusively personal use.


You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website and is compatible with the website.Please note that we cannot and do not guarantee that any material available for download from the website is free from infection, viruses and/or other code that has contaminating or destructive properties.You are responsible for implementing sufficient procedures and virus checks (including antivirus and other security checks) to meet your particular requirements for the accuracy of data input and output.


In this section, we establish the terms related to our intellectual property and your use and interaction with it.

We are the owner and/or licensee of the trademark and trademark"louré", registered trademark and start-upUnless we expressly express otherwise, all intellectual property rights in the website, including all copyrights, images, software, designs, text, sound, logos, illustrations, website appearance, devices, brands, brands commercials, product selection, articles, the agreement, product names and other content included or provided as part of the website and the coordination of such content on the website (collectively, defined as"Copyrighted Material"), is owned by us or by one of our group companies and is protected by copyright laws and treaties around the worldAll these rights are reserved by us, our group companies and our third party licensees.


You are permitted to access, store, print and use the Copyright Material on the Website for your personal and non-commercial use and to order Products with us.However, you may not modify, copy, reproduce, publish, manipulate, upload or distribute, in any way, any material or information on or downloaded from the website without our prior written permission.Our status (and that of any identified contributors) as authors of the Copyright Material should always be acknowledged.Any unauthorized use of the website is strictly prohibited and may constitute a violation of our intellectual property rights or those of our licensors.


The website may incorporate third-party content and we may not be able to grant you permission to use such third-party content.Contact the appropriate third party to obtain permission to use their content.


Subject to availability, after we have accepted an order for Products, we will use all reasonable means to deliver the Products within the time established for the chosen shipping service.Due to the size of some products or large quantities ordered, we may have to split your order; If that happens, you will only be charged once for shippingWe will aim to ship as soon as possible; however, any date specified for delivery is approximate and we will have no responsibility for non-delivery on such specified date.


If at the time of delivery of your order there is no one available at your address to receive delivery and the Products cannot be left through your mailbox, we will send you an email informing you how to reorganize the delivery.

If after a failed delivery you do not re-arrange delivery, we will contact you for further instructions.If, despite our reasonable efforts, we are unable to contact you or rearrange delivery, we may terminate the Agreement.

The risk in the Products will pass to you at the time of delivery.Please check your Products thoroughly on receipt as we cannot be held responsible for any damage caused once they are in your possession.This does not affect your legal rightsYou will only own the Products once we have received full payment.


This section establishes the conditions under which we will supply the Products to you through the Website.


While we do our best to ensure that all material and information posted on the website is accurate, all products are subject to availability.If we are unable to provide you with the Products you requested, we will not process your order and will inform you in writing (which may include an email)If you have already paid for the Product or service, we will refund the full amount as soon as reasonably possible.

We reserve the right to restrict the availability of individual products or categories at any time.

If you are not a member, some members only and limited edition products will be locked and you will not be able to purchase them unless you become a member by paying the membership fee.


To place an order through the website, you guarantee that you are legally capable of entering into binding contracts and that you reside in Mexico.

You must purchase as an individual for private use and not as a wholesaler or resellerWe reserve the right to cancel orders that we believe are intended for resale.


You can check and correct your order at any time until you have clicked the 'COMPLETE ORDER' button on the checkout pageThe details of your order history will be available through your 'My Account' page.

You must provide us with your email address when placing an order (or registering an account with us)We will notify you by email as soon as possible to confirm that we have received your orderPlease note that all orders are subject to our acceptance, and we will confirm acceptance by sending you an email confirming that the Product has been shipped or, if applicable, the membership or gift purchased ("Confirmation")We may choose not to accept your order for any reason and we will not be liable to you or anyone else in those circumstances.The contract between us ("Contract") will only be formed when we send you the Confirmation.

The Contract will refer only to those Products whose shipment we have confirmed in the ConfirmationWe will not be obliged to supply any other products that may have been part of your order until the shipment of such products has been confirmed in a separate confirmation.


During the checkout process, you will be asked to fill in your payment detailsAll fields shown as mandatory must be completedPlease note that we will collect and store your information using a secure encrypted payment mechanism and will only use it in accordance with our Privacy Policy.


The price of any Product will be that indicated on the website, except in cases of obvious errorThese prices include VAT and any other applicable sales tax.

Prices may change at any time, but (except in cases of obvious error) changes will not affect orders for which the order process has been completed.

If the VAT rate changes between the date of your order and the date we supply the Product, we will adjust the VAT rate you pay, unless you have already paid for the Product in full before the change in VAT rate. enters into force.

We take all reasonable precautions to ensure that the price of the Product reported to you is correctHowever, it is always possible that, despite our best efforts, some of the Products we sell may be priced incorrectly.We will normally verify prices before accepting your order, so that when the correct price of the Product on the date of your order is lower than the price stated on the date of your order, we will charge you the lower amountIf the correct price of the Product on the date of your order is higher than the price indicated, we will contact you for your instructions before accepting your orderIf we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price, we may terminate the Contract, refund any sums you have paid, and request the return of the Products that were provided to you. .


By placing your order with a credit or debit card, you confirm that the card used is yours and/or you are authorized to use it and that there are sufficient funds or credit facilities to cover the cost of any Product or service.We may obtain validation of your credit or debit card details before providing you with any Product or serviceAll credit/debit cards are subject to validation and authorization checks from the card issuer.

If your card issuer refuses to authorize payment, we will not accept your order and we will not be obliged to deliver the corresponding Products.We will not be obliged to inform you of the reason for the rejection, and we will not be responsible for non-delivery of the Products ordered.

Your credit/debit card will be charged when we dispatch your order from our warehouseIf you do not receive your payment and you have already received the Products you ordered from us, you must pay for the Products or return such Products to us in accordance with the reasonable return instructions that we provide and in the same condition that you received them.If you do not do so within 30 days of the date we cancel your order, we may collect (or arrange for collection) the Products at your expense.


Very occasionally, we may need to cancel an order at our discretion.If this becomes necessary, it will be at no charge to you.


Contact customer service at hello@loure.mx to request the return authorization, indicating the reason for the returnIf you need to return any Product, please pack it well to avoid damage during transport.

We recommend that you use a 'signed by' shipping method and obtain proof of shipmentInclude a note detailing the reason for the return and provide your order number and any other details that our Customer Service department has asked you to include.

Unfortunately, we cannot accept responsibility for returned products that we did not receive, or for those that were damaged in shipping on their return.It is important that Returned Products are in the best possible condition, so take reasonable care of them and keep all packaging.


If we have sent you the wrong items, or your order is damaged, contact us at the following email hello@loure.mxWe will reimburse you for the shipping costs you incur to return such itemsMake sure you get proof of shipment from the courier company.